Enabling the Channel to build expertise and deliver results
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Created to meet the growing demand for CCaaS expertise, TTWCX translates deep industry knowledge into practical, sales-focused training tailored for today’s evolving communications landscape.
Guided by market research and customer feedback, we’ve identified a growing demand for sales enablement training tailored for salespeople targeting the Contact Centre as a Service (CCaaS) marketplace. We’re therefore excited to introduce our latest programme which is designed to fill this gap, called Sales Accelerator.
Our flagship course, the CCaaS Sales Accelerator, is designed by salespeople, for salespeople. It equips teams with the real-world knowledge and techniques to identify opportunities, communicate value, and win in today’s customer experience-driven CCaaS market.
We combine expert-led sessions, practical exercises, and a jargon-free approach to make learning engaging and actionable. Whether new to CCaaS or looking to sharpen your approach, TTWCX delivers the insight and confidence to succeed.
All of our training can be delivered on-site face-to-face or remotely. Both formats are interactive, inclusive, and designed to encourage real engagement. Every session includes participant feedback to support continuous improvement.
Training can also be white labelled for vendors and distributors. This means it can be offered to their partner channels and internal sales teams under their own brand — strengthening relationships and adding real value to their go-to-market strategy.
Our training gives your team the knowledge to confidently position and sell CCaaS solutions. Whether you're entering the market or scaling your CX proposition, we help your salespeople understand customer pain points, build value-based pitches, and win more deals.
Completing the TTWCX training ensures that any vendor specific product training delivered to your sales teams is more effective. Whether you have dozens of salespeople or only one this is the course for you.
Benefits:
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Our Sales Accelerator programme can act as a precursor to your own product training, giving the partner sales team the knowledge and background required to fully understand the Unique Selling Points of your product and to align them with customers' own requirements.
Our white-label training solutions can be fully rebranded and delivered through your existing enablement channels — giving your partners the tools to identify CX opportunities, shorten sales cycles, and drive growth through selling solutions that deliver what the customer wants.
Benefits:
Looking to move into CX, Contact Centre, or CCaaS sales? TTWCX offers an accessible, industry-recognised training path for ambitious individuals. Learn the language, landscape, and levers of success in one of the telecoms industry’s most exciting growth areas.
Benefits:
Designed by salespeople, for salespeople
Learn to uncover sales opportunities, articulate value, and close deals in today’s experience-led buying environment.
Expert-led, practical sessions with hands-on exercises. Clear, jargon-free content that resonates with real-world selling.
In-person or remote, our sessions are fully interactive and inclusive – designed to meet your team where they are.
All training can be rebranded and delivered via vendors, distributors, or resellers to boost knowledge across the partner ecosystem.
Whether you’re a vendor, reseller, or solo learner, TTWCX can help you and your team succeed in the CCaaS space and deliver the following benefits to you and your business.
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Sales professionals, teams, and partners selling CX or Contact Centre solutions – at all experience levels.
Yes! We can tailor content and delivery to match your business model, goals, and product focus.
Absolutely. Our white-label options are designed for vendors and distributors to brand and deliver internally or through partner networks.
We offer both face-to-face and virtual delivery, with flexible formats to suit your team’s availability.
Yes, individuals completing the training receive a digital certificate from Train to Win CX.
Always, our optional mentoring programme allows you to access our trainers to assist in your long-term development.
We offer a range of private and public course options. Private in-house company courses can accommodate up to 8 people on each course, whilst our public courses are open to channel partners who may only want 1 person attending.
Want to book a course ? Get in touch with us below
Connections House, 11A Kings Rd, Fleet, Hampshire, GU51 3AA
Monday - Friday
9:00AM - 5:30PM